Refund Policy
Refunds are issued by the authorised seller that processed your order, not by this website. This page explains how that works and what to have ready.
Last reviewed: 20 August 2026
Who handles refunds
aquasculptofficial.com is an informational site. It does not take payment, does not hold order records and cannot issue a refund. Every order is placed on the authorised seller's checkout, and the seller's own refund policy is the one that governs your purchase.
Before you order
Read the guarantee terms shown on the checkout page at the moment you buy, and save the confirmation email. Guarantee periods and conditions are set by the seller and change from time to time, so the terms on the checkout page — not a figure quoted elsewhere online — are the ones that apply to your order.
- Note the stated guarantee window and when it starts.
- Check whether opened bottles are covered.
- Check who pays return shipping.
- Keep the order number and the address the parcel shipped to.
How to request a refund
Contact the seller's customer support using the contact details on your order confirmation, quote your order number, and follow the return instructions they provide. Returns sent without authorisation may not be processed. Refunds are normally credited to the original payment method, and the time to appear on a statement depends on your bank or card issuer.
If you cannot reach the seller
If the seller does not respond, your card issuer's dispute process is the usual next step. The Federal Trade Commission publishes consumer guidance on disputing credit card charges, which explains your rights and the timeframes involved.
Questions about this page
For questions about this site — not about an individual order — email [email protected]. The terms and conditions explain the relationship between this site and the seller in more detail.